{"id":263,"date":"2025-11-13T23:23:05","date_gmt":"2025-11-13T23:23:05","guid":{"rendered":"https:\/\/kb.ourproperty.ng\/property-manager\/?post_type=docs&p=263"},"modified":"2025-11-13T23:23:06","modified_gmt":"2025-11-13T23:23:06","password":"","slug":"how-to-set-tenant-screening","status":"publish","type":"docs","link":"https:\/\/kb.ourproperty.ng\/property-manager\/docs\/management-settings\/how-to-set-tenant-screening\/","title":{"rendered":"How To Set Tenant Screening"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Screening Configuration<\/strong><\/p>\n\n\n\n

The Tenant\/Occupant Screening<\/strong> configuration allows you to set the KYC (Know Your Customer) level<\/strong> required for potential tenants applying to your properties. The selected level determines who can apply to your company listings.<\/p>\n\n\n\n

If a potential tenant applies with a profile below your chosen level, the app will prompt them to upgrade their account<\/strong> to meet the required level.<\/p>\n\n\n\n

\u26a0\ufe0f Note:<\/strong> These settings only apply to potential tenants using the Our Property NG app<\/strong>, available on Google Play Store<\/strong> and Apple App Store<\/strong>.<\/p>\n\n\n\n

Before selecting a tier, carefully read and understand the requirements each level entails to ensure your choice matches your property\u2019s needs.<\/p>\n\n\n\n

Tier Levels<\/strong><\/h3>\n\n\n\n

Tier 1<\/strong> \u2013 Verified Contact Information<\/p>\n\n\n\n

    \n
  • Tenants have verified email<\/strong> and phone numbers<\/strong>.<\/li>\n\n\n\n
  • Suitable for occupants with valid contact information only.
    <\/li>\n<\/ul>\n\n\n\n

    Tier 2<\/strong> \u2013 Verified Contact + Address<\/p>\n\n\n\n

      \n
    • Tenants have verified contact information and a traceable address<\/strong>.<\/li>\n\n\n\n
    • Suitable for occupants with verified names, contact info, and verified addresses.
      <\/li>\n<\/ul>\n\n\n\n

      Tier 3<\/strong> \u2013 Full KYC Verification<\/p>\n\n\n\n

        \n
      • Tenants have verified names that match their government-issued ID<\/strong> and a facial verification.<\/li>\n\n\n\n
      • Includes verified contact information and address (with a government utility bill).
        <\/li>\n<\/ul>\n\n\n\n

        Tier 4<\/strong> \u2013 Experienced App Users<\/p>\n\n\n\n

          \n
        • Tenants have completed all verification levels and are familiar with using the app, or have recently rented a property through it.
          <\/li>\n<\/ul>\n\n\n\n

          Tier 5<\/strong> \u2013 Advanced \/ Rare Users<\/p>\n\n\n\n

            \n
          • Tenants have full profile verification, have used the app for over a year, and may be influencers or service providers<\/strong> with proper recommendations.<\/li>\n\n\n\n
          • Not recommended for general selection due to rarity.
            <\/li>\n<\/ul>\n\n\n\n

            Tier 1 to 2 recomended, after reviewing all tiers, select your preferred level<\/strong> and click Update<\/strong> to save your choice.<\/p>\n\n\n\n

            \n\n\n\n

            How to Save Changes<\/strong><\/h3>\n\n\n\n
              \n
            1. After editing any section, click the \u201cUpdate\u201d<\/strong> button to apply the changes across your company dashboard and website.<\/li>\n\n\n\n
            2. Once the update is successful, a confirmation email<\/strong> will be sent to your registered company email address<\/strong> to acknowledge the change.
              <\/li>\n<\/ol>\n\n\n\n
              \n\n\n\n

              Important Note<\/strong><\/h3>\n\n\n\n

              \u26a0\ufe0f Changes will not take effect until you click the Update button.<\/strong>
              <\/strong> Always save after each edit to ensure your company information stays current and visible across the platform.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Screening Configuration The Tenant\/Occupant Screening configuration allows you to set the KYC (Know Your Customer) level required for potential tenants applying to your properties. The selected level determines who can apply to your company listings. If a potential tenant applies with a profile below your chosen level, the app will prompt them to upgrade their […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"doc_category":[26],"glossaries":[],"doc_tag":[],"class_list":["post-263","docs","type-docs","status-publish","hentry","doc_category-management-settings"],"acf":[],"year_month":"2026-04","word_count":331,"total_views":"134","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"tsalam","author_nicename":"tsalam","author_url":"https:\/\/kb.ourproperty.ng\/property-manager\/author\/tsalam\/"},"doc_category_info":[{"term_name":"Management","term_url":"https:\/\/kb.ourproperty.ng\/property-manager\/docs-category\/management-settings\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/docs\/263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/comments?post=263"}],"version-history":[{"count":1,"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/docs\/263\/revisions"}],"predecessor-version":[{"id":265,"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/docs\/263\/revisions\/265"}],"wp:attachment":[{"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/media?parent=263"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/doc_category?post=263"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/glossaries?post=263"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/kb.ourproperty.ng\/property-manager\/wp-json\/wp\/v2\/doc_tag?post=263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}